An anonymous person defined service as:
Giving what you don’t have to give.
Giving when you don’t need to give.
Giving because you want to give.
In few other industries do the above words ring truer than in hospitality. Not that the attraction of great architecture, upmarket décor or a comfortable bed should be underestimated, but in a highly competitive world people are still stuck on service.
Unfortunately, the standards of service in South Africa have polarised considerably the past few decades – five-star treatment has found a niche equal to the best in the world, while the rest are digging deeper into the garbage of mediocrity.
You only have to read a few posts on Facebook for a reality check: shop assistants, police, hospitals, staff at schools. (And that was only today!) Analysing the actual complaints, you will find a single underlying frustration – people are not treated with respect. Or dignity, or kindness. These are the most basic expectations of all people; from the destitute to the senior diplomat.
At Bellstone we have found that the principles of respect, dignity and kindness start from the inside. Our staff has been with us for many years and are as passionate as we are about maintaining the highest standards. We believe in motivating our staff and inspiring teamwork through ongoing staff training. Herein lies the basis of friendly, warm and professional service to every guest.
Whether you need accommodation for business or pleasure, be assured of a memorable stay at Bellstone Guesthouse. We are conveniently situated in the east of Pretoria and are suitably accessible to all business and commercial activities. Easy to find in the heart of Faerie Glen from any of the major highways, we are near to a variety of outstanding cuisine, entertainment and cultural activities.
Speak to Tessa Muller today on info@bellstone.co.za about reservations and your unique accommodation requirements. Then relax and look forward to comfort of your highest expectations. Let us restore your faith that service is still alive and well at Bellstone.
Once a Bellstoner, always a Bellstoner.
